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Customer Retention Course

Customer Retention Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Customer Retention Course teaches you how to map the full customer journey, segment users by behaviour, and design onboarding that drives quick activation. Learn to analyse churn drivers, build a 90-day retention roadmap, and launch lifecycle messaging across email, push, and in-app channels. You also get clear guidance on experiments, KPIs, and workflows so you can scale what works quickly and confidently.

Elevify advantages

Develop skills

  • Customer journey design: map stages, emotions, and high-risk churn moments.
  • Retention analytics: track cohorts, churn drivers, and core subscription KPIs.
  • Lifecycle messaging: craft email, push, and in-app flows that boost renewals.
  • Onboarding optimization: A/B test activation, nudges, and habit-forming UX.
  • Retention roadmapping: build 90-day plans, allocate budget, and report impact.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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