Client Satisfaction Training
Master client satisfaction in marketing by mapping client journeys, setting up robust CSAT and NPS programmes, creating dependable dashboards, and running experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth. This course equips you with practical tools to measure and enhance client happiness effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on skills to measure and boost client happiness with CSAT, NPS, CES, and behavioural metrics. Master journey mapping, reliable measurement planning, data quality assurance, and stakeholder dashboards. Practice experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more fulfilling.
Elevify advantages
Develop skills
- Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map the marketing client journey to identify high-impact satisfaction moments.
- Plan quick, bias-free surveys and in-product feedback for marketers.
- Conduct lean A/B tests to boost messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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