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Client Satisfaction Training

Client Satisfaction Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain hands-on skills to measure and boost client happiness with CSAT, NPS, CES, and behavioural metrics. Master journey mapping, reliable measurement planning, data quality assurance, and stakeholder dashboards. Practice experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more fulfilling.

Elevify advantages

Develop skills

  • Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
  • Build reliable feedback data using QA checks, source-of-truth, and standards.
  • Map the marketing client journey to identify high-impact satisfaction moments.
  • Plan quick, bias-free surveys and in-product feedback for marketers.
  • Conduct lean A/B tests to boost messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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