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Client Satisfaction Training

Client Satisfaction Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain hands-on skills to measure and boost client happiness with CSAT, NPS, CES, and behavioural metrics. Master journey mapping, reliable measurement planning, data quality assurance, and stakeholder dashboards. Practice experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more fulfilling.

Elevify advantages

Develop skills

  • Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
  • Build reliable feedback data using QA checks, source-of-truth, and standards.
  • Map the marketing client journey to identify high-impact satisfaction moments.
  • Plan quick, bias-free surveys and in-product feedback for marketers.
  • Conduct lean A/B tests to boost messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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