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CRM & Customer Experience Course

CRM & Customer Experience Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to transform customer data into targeted goals, smart customer segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure every campaign drives measurable results and growth.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
  • Create data-driven customer segments: precisely target new, at-risk, and high-value customers.
  • Set up CRM technology stack: integrate store data, clean information, and enable tracking swiftly.
  • Deliver personalised customer experiences at scale: use dynamic content, recommendations, and optimal timing.
  • Track CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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