flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Service Design Course provides practical tools to enhance complete retail experiences, from online buying to delivery, assembly, and support. Learn to map customer journeys, blueprint services, align partners, and optimise operations using clear metrics, experiments, and feedback loops. Develop confident recommendations, manage change, and create reliable, customer-focused retail services that deliver measurable outcomes.
Elevify advantages
Develop skills
- Service journey mapping: design complete retail experiences that convert.
- Service blueprinting: align frontstage, backstage, and partners in one view.
- Rapid user research: run lean studies and turn insights into clear actions.
- Metrics and experimentation: pick KPIs and test service changes with confidence.
- Operations integration: connect systems, SLAs, and workflows for smooth delivery.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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