flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Service Design Innovation Course equips you with practical tools to enhance financial services from start to finish. You will learn to apply service thinking, map customer journeys, and create blueprints that link branch and digital experiences. Delve into banking regulations, data privacy, and system limitations, then utilise research, metrics, and experiments to roll out compliant, dependable, customer-oriented improvements swiftly.
Elevify advantages
Develop skills
- Service journey mapping: Quickly map banking touchpoints to identify friction.
- Service blueprinting: Sketch clear frontstage and backstage flows for banks.
- Banking UX compliance: Design journeys that align with KYC, AML, and privacy regulations.
- Multichannel flow design: Create seamless app, web, branch, and phone experiences.
- Rapid research for banking: Conduct lean tests, surveys, and interviews that propel UX.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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