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Conversational Design Course

Conversational Design Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Conversational Design Course equips you with practical skills to create clear, reliable financial assistants quickly. You will learn intent mapping, entity extraction, and conversation flow architecture, then develop natural sample dialogues, microcopy, and empathetic responses. Additionally, you will address failure handling, compliance, rapid research, prototyping, and measurement to ensure every interaction is secure, efficient, and user-friendly.

Elevify advantages

Develop skills

  • Intent mapping: design clear, high-accuracy intents and entities quickly.
  • Conversation flows: build reliable multi-turn journeys with smart recovery.
  • Voice and tone: craft trusted, empathetic financial assistant microcopy.
  • Error handling: script de-escalation, fallbacks, and safe confirmation steps.
  • Rapid validation: prototype, test, and optimise conversational UX with data.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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