Telephone Operator Course
This course provides essential training for telephone operators in medical settings, focusing on professional communication, efficient call management, and de-escalation techniques to ensure high-quality patient interactions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You will learn professional etiquette, greetings that respect patient privacy, basic triage, and clear scripts for booking appointments, handling emergencies, and addressing complaints. Gain mastery in calming tense situations, proper record-keeping, managing several lines at once, and using call centre tools to ensure every caller feels listened to, secure, and properly assisted in every interaction.
Elevify advantages
Develop skills
- Professional medical phone etiquette: master tone, patient privacy basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues quickly.
- Structured call handling: follow short scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
- Phone tech and KPIs: use systems, metrics, and QA tools to improve call centre performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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