interpersonal Communication Skills Course
This course equips you with essential interpersonal communication skills to handle difficult interactions effectively, focusing on de-escalation, empathy, and clear communication across various channels.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Boost your interpersonal skills with a short, practical course that teaches de-escalation, active listening, and clear, calm language across phone, chat, and email. Learn to handle conflict, apologise effectively, explain policies, and gather information with confidence. Build empathy, manage tone, and use proven frameworks to improve outcomes, reduce escalation, and create more positive, productive interactions every day.
Elevify advantages
Develop skills
- De-escalation mastery: calm heated conversations fast with proven scripts.
- Empathic listening: read emotions, mirror needs, and respond with precision.
- Channel-specific messaging: adapt tone for phone, chat, and email in minutes.
- Conflict-to-solution reframing: turn complaints into clear, fixable problems.
- Professional apology skills: own issues, explain policy, and set firm next steps.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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