External Communication Course
This course equips participants with essential skills for effective external communication during health data incidents, focusing on clear messaging, stakeholder engagement, and reputation management to maintain trust and compliance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This External Communication Course teaches you how to handle health data incidents with clarity, accuracy, and confidence. You will learn to align legal, technical, and customer updates, prepare incident statements for media, clients, and the public, and manage misinformation. Gain practical templates, writing skills for different channels, and methods to safeguard trust, reputation, and ongoing relationships after a breach.
Elevify advantages
Develop skills
- Crisis messaging for data breaches: craft clear, calm, honest statements quickly.
- Stakeholder updates: write tailored emails for hospitals, patients, and regulators.
- Media and social response: prepare quotes, Q&A, and posts that protect trust.
- Technical-to-plain language: translate security details into clear client messages.
- Reputation recovery: plan follow-ups, track sentiment, and refine communication.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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