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Ground Staff Course

Ground Staff Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during peak times. Learn effective communication scripts, disruption management, PRM assistance, and safety and security procedures using real-world tools, checklists, and KPIs so you can operate more quickly, minimise errors, and deliver a dependable, professional airport experience.

Elevify advantages

Develop skills

  • Airport ground operations: master core duties, teams, and compliance quickly.
  • Passenger processing: manage check-in, boarding, queues, and IDs under pressure.
  • Baggage handling: resolve irregularities, track bags, and coordinate units.
  • Disruption communication: deliver clear updates via PA, screens, and messages.
  • Special assistance care: manage PRM support with safety, dignity, and accuracy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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