Ground Staff Course
This course equips you with essential skills for efficient airport ground operations, focusing on passenger processing, baggage handling, communication, and special assistance to ensure professional service.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during peak times. Learn effective communication scripts, disruption management, PRM assistance, and safety and security procedures using real-world tools, checklists, and KPIs so you can operate more quickly, minimise errors, and deliver a dependable, professional airport experience.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance quickly.
- Passenger processing: manage check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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