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Passenger Service Agent Course

Passenger Service Agent Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, punctuality, and excellent service. The programme offers practical scripts, operational workflows, and key regulations in a concise format for immediate frontline application.

Elevify advantages

Develop skills

  • International check-in proficiency: swift, precise, and compliant processing.
  • Overbooking management: composed denied-boarding choices, scripts, and remedies.
  • Baggage knowledge: regulations, labelling, and disruption resolution with little delay.
  • PRM and family assistance: secure, respectful support amid tight deadlines.
  • Gate operations oversight: reallocation, aircraft modifications, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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