Airport Service Quality Course
Enhance passenger satisfaction and airport performance through the Airport Service Quality Course. Master mapping the passenger journey, redesigning queues, establishing ASQ indicators, leveraging data and technology, and leading six-month improvement programmes that yield measurable outcomes in reliability, cleanliness, and on-time performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Airport Service Quality Course equips you with practical tools to map passenger journeys, reduce queues, enhance cleanliness, and streamline check-in, security, and boarding processes. Discover how to design ASQ indicators, develop dashboards, deploy sensors and surveys, engage stakeholders effectively, and execute a targeted six-month improvement programme that elevates satisfaction, reliability, and on-time performance throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators: create clear KPIs, targets, and airport benchmarks.
- Map passenger journeys: identify pain points from curb to gate for quick wins.
- Redesign airport processes: optimise queues, staffing, and fast-track flows.
- Deploy smart ASQ technology: utilise sensors, surveys, and analytics for real-time insights.
- Lead ASQ change: engage stakeholders, track risks, and sustain improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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