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Airport Service Quality Course

Airport Service Quality Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Airport Service Quality Course equips you with practical tools to map passenger journeys, reduce queues, enhance cleanliness, and streamline check-in, security, and boarding processes. Discover how to design ASQ indicators, develop dashboards, deploy sensors and surveys, engage stakeholders effectively, and execute a targeted six-month improvement programme that elevates satisfaction, reliability, and on-time performance throughout the terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators: create clear KPIs, targets, and airport benchmarks.
  • Map passenger journeys: identify pain points from curb to gate for quick wins.
  • Redesign airport processes: optimise queues, staffing, and fast-track flows.
  • Deploy smart ASQ technology: utilise sensors, surveys, and analytics for real-time insights.
  • Lead ASQ change: engage stakeholders, track risks, and sustain improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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