Airport Passenger Services Course
Gain expertise in airport passenger services through practical training in check-in, boarding, baggage handling, safety protocols, and customer care. Develop confidence in managing disruptions, special assistance needs, and regulatory requirements to ensure seamless and compliant operations in aviation settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for airport passenger services, covering check-in procedures, boarding processes, and effective problem resolution. You will master baggage regulations, document verification, handling delayed passengers, and providing special assistance, alongside communication techniques, conflict de-escalation, and professional behaviour. Enhance your knowledge of safety measures, compliance standards, and team coordination to facilitate smooth flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: verify identities, baggage, and documents confidently.
- Manage boarding gate operations: ensure punctual boarding and handle late or standby passengers.
- Handle passenger disruptions: de-escalate conflicts and resolve incidents safely.
- Ensure regulatory compliance: apply rules on denied boarding and passenger rights.
- Deliver professional service: prioritise tasks, coordinate teams, and satisfy travellers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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