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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Corporate Customer Service Course equips participants with essential tools to enhance customer satisfaction, operational efficiency, and overall performance in demanding support environments. Delegates will master the design of impactful CSAT surveys, establishment of precise SLAs and quality benchmarks, construction of insightful dashboards, and execution of ongoing improvement processes. Additionally, the course develops proficiency in coaching, performance oversight, and effective communication, enabling learners to achieve superior metrics, streamlined workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Mastery of call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to enhance performance.
  • Designing CSAT surveys: create concise, unbiased surveys that truly reflect customer feedback.
  • Coaching and quality assurance skills: conduct effective one-to-one sessions, utilise scorecards, and rapidly improve agent performance.
  • Dashboard reporting: develop clear views of SLAs and queues for swift, data-informed decisions.
  • Change management strategies: implement new standards using microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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