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Service Quality Course

Service Quality Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Service Quality Course equips you to create effective call quality checklists, implement precise scoring frameworks, and harmonise regulatory adherence with customer-centric practices. Gain expertise in appraising call recordings, discerning tone and empathy, translating findings into dependable metrics, and employing straightforward data analysis to pinpoint problems, devise focused enhancements, coach proficiently, and monitor quantifiable advances in customer satisfaction and productivity.

Elevify advantages

Develop skills

  • Diagnose call quality by identifying root causes swiftly from actual call data.
  • Develop concise QA checklists with precise, measurable criteria for each call.
  • Assess calls uniformly by scoring, calibrating, and minimising evaluator bias.
  • Transform insights into initiatives through rapid pilots, KPIs, and coaching strategies.
  • Refine call KPIs by harmonising AHT, CSAT, and FCR to elevate service standards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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