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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Dealing with Difficult Customers Course provides practical tools to remain calm, communicate clearly, and resolve challenging complaints in line with policy. Learn empathy, emotional control, and professional language that diffuses anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Enhance satisfaction scores, cut escalations, and safeguard both customers and your organisation.

Elevify advantages

Develop skills

  • Empathetic call control: defuse irate customers swiftly without conceding fault.
  • Policy-savvy solutions: settle retail complaints whilst remaining entirely compliant.
  • High-impact call scripting: create concise, clear scripts for demanding situations.
  • KPI-oriented performance: enhance AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: employ rapid self-care techniques to prevent burnout on the telephone.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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