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Customer Complaints Management Course

Customer Complaints Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides practical strategies for managing customer complaints, minimising escalations, and safeguarding loyalty. Participants will learn to investigate outage origins, mitigate stakeholder risks, refine processes, and collaborate with operations teams. Key topics include escalation protocols, bespoke resolution guides, vital performance metrics, and coaching methods to ensure swift, precise, and compassionate outcomes consistently.

Elevify advantages

Develop skills

  • Outage root-cause analysis: swiftly identify causes of complaint surges.
  • High-impact escalation management: calm tense situations and achieve prompt, equitable outcomes.
  • Customised resolution playbooks: address VIP, new, and repeat complaints with precise strategies.
  • Complaint KPI monitoring: leverage ASA, FCR, and CSAT metrics to reduce churn and escalations.
  • Coaching and quality assurance: record interactions, evaluate performance, and train agents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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