Customer Service for People with Disabilities Course
This course equips customer service professionals with essential skills to effectively support individuals with various disabilities, ensuring inclusive, compliant, and high-quality interactions across multiple communication channels.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Customer Service for People with Disabilities Course provides practical skills to assist customers with hearing, visual, cognitive, speech, and mobility disabilities via phone, text, and video. Learn inclusive scripts, respectful language, basics of assistive technology, legal requirements, and accessibility KPIs to resolve issues more quickly, safeguard privacy, and deliver assured, high-quality support every time.
Elevify advantages
Develop skills
- Accessible channels setup: configure telephone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs quickly.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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