Corporate Customer Service Course
Elevate call centre operations through the Corporate Customer Service Course. Acquire expertise in key performance indicators, CSAT survey creation, quality assurance scorecards, coaching techniques, dashboard analytics, and change management to improve service quality, agent motivation, and customer contentment. This comprehensive programme equips professionals with practical strategies to optimise efficiency and foster lasting customer relationships in dynamic support settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Corporate Customer Service Course equips participants with essential tools to enhance customer satisfaction, operational efficiency, and overall performance in demanding support environments. Delegates will master the design of impactful CSAT surveys, establishment of precise SLAs and quality benchmarks, construction of insightful dashboards, and execution of ongoing improvement processes. Additionally, the course develops proficiency in coaching, performance oversight, and effective communication, enabling learners to achieve superior metrics, streamlined workflows, and enduring customer allegiance.
Elevify advantages
Develop skills
- Mastery of call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to enhance performance.
- Designing CSAT surveys: create concise, unbiased surveys that truly reflect customer feedback.
- Coaching and quality assurance skills: conduct effective one-to-one sessions, utilise scorecards, and rapidly improve agent performance.
- Dashboard reporting: develop clear views of SLAs and queues for swift, data-informed decisions.
- Change management strategies: implement new standards using microlearning and gamification techniques.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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