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Building Rapport With Customers Course

Building Rapport With Customers Course
4 to 360 hours flexible workload
certificate recognised by MEC

What will I learn?

Enhance your call centre skills with our Building Rapport with Customers Course. Master the art of understanding customer psychology, manage difficult emotions, and identify needs with precision. Enhance interactions using technology, effective communication, and time management techniques. Develop problem-solving strategies, handle complaints with ease, and turn challenges into opportunities. Build trust, personalise interactions, and maintain a positive attitude to foster lasting customer relationships. Join now to transform your customer service approach.

Elevify advantages

Develop skills

  • Master emotional intelligence: Navigate customer emotions with ease and empathy.
  • Enhance communication: Develop clear, concise, and effective interaction skills.
  • Optimise time management: Balance efficiency with quality in customer service.
  • Solve problems creatively: Identify root causes and craft innovative solutions.
  • Build trust: Establish rapport and personalise customer interactions confidently.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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