Public Service Training
Develop trusted public services that citizens rely on. Master Indonesian public service law, create clear service standards, optimise queues, coach frontline staff, and convert feedback into tangible performance gains in public management.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This concise, hands-on course enhances your capacity to provide dependable, citizen-focused services daily. Grasp key Indonesian public service legislation, establish precise service standards, and implement efficient queue systems to cut waiting times. Hone skills in managing complaints, frontline interactions, and team coaching, whilst employing feedback mechanisms, KPIs, and economical enhancements for ongoing, quantifiable outcomes.
Elevify advantages
Develop skills
- Frontline service mastery: handle complaints and difficult citizens with calm, clear steps.
- Queue and space optimisation: design fair, low-cost queues and waiting areas.
- Service standard design: map citizen journeys and set clear, legal SLAs.
- Feedback to action: turn simple surveys and complaints into quick improvements.
- Inclusive public service: serve vulnerable groups with empathy and proper protocols.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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