Veterinary Secretary Training
Gain expertise as a veterinary secretary by managing bookings, triaging urgent cases, coordinating vets and staff, handling client communications, and maintaining precise medical records with clinic software to enhance efficiency, patient care, and client satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance front-desk abilities through targeted training in appointment types, efficient scheduling, and time management to minimise wait times and prevent overload. Acquire clear booking protocols, conflict resolution techniques, room and staff coordination, precise documentation, SOAP note integration, and record maintenance. Excel in clinic software usage, KPI analysis, and assured telephone and email interactions, ensuring seamless client experiences from initial contact to final billing.
Elevify advantages
Develop skills
- Smart appointment scheduling to prevent double-booking and clinic overload.
- Veterinary reception mastery: handle calls, triage, and client check-in smoothly.
- Accurate medical recordkeeping: update SOAP notes, billing, and follow-ups quickly.
- Practice software proficiency: manage scheduling, invoicing, and patient data.
- Evidence-based scheduling: use KPIs to optimise wait times and appointment mix.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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