Pharmacy Customer Service Course
This course equips pharmacy staff with essential customer service skills to handle diverse patient interactions effectively, focusing on de-escalation, counselling, triage, and professional development for improved patient satisfaction and operational efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance your customer service skills with a focused, practical course that helps you manage challenging interactions, resolve complaints, and communicate clearly with diverse patients and carers. Learn de-escalation, triage, time management, safe counselling techniques, and professional communication, then develop a simple improvement plan so every interaction is efficient, respectful, and confidence-building.
Elevify advantages
Develop skills
- Pharmacy de-escalation: calm angry patients quickly with proven scripts.
- Special-population counselling: adapt quickly for seniors, children, and LEP patients.
- Safe medication counselling: explain dosing, devices, and red flags with clarity.
- Busy pharmacy triage: prioritise patients, manage wait times, and reduce stress.
- Professional growth: use feedback and reflection to upgrade service skills quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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