Patient Representative Training Course
This course equips participants with essential skills for patient advocacy, focusing on rights protection, complaint handling, and effective communication in healthcare settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and promote safe, respectful care. Discover essential laws, fundamental rights, and hospital protocols whilst developing robust communication, documentation, and advocacy abilities. Via scripts, checklists, and role-playing, acquire the assurance to manage challenging situations, settle disputes, and steer patients and families through each phase of their experience.
Elevify advantages
Develop skills
- Patient interview mastery: employ structured questions to gather clear, usable facts.
- Complaint documentation pro: log events accurately and safeguard the chain of evidence.
- High-impact communication: de-escalate, clarify in straightforward language, and foster trust swiftly.
- Rights-based advocacy: utilise patient rights and hospital policy in actual cases promptly.
- Interdisciplinary negotiation: chair case meetings and settle conflicts without assigning blame.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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