Patient Communication Skills Course
Develop assured and empathetic communication abilities for handling tough patient interactions, delivering bad news, and end-of-life discussions. Acquire practical scripts, de-escalation techniques, family meeting facilitation, and self-care strategies designed specifically for healthcare practitioners. This course equips professionals to navigate complex conversations with poise while fostering team collaboration and personal resilience against burnout.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage challenging patient dialogues with clarity and assurance. Master straightforward language, empathetic replies, de-escalation methods, and frameworks like SPIKES for breaking bad news. Engage in realistic scenario practice, family consultations, follow-up strategies, and self-care practices to combat burnout and enhance multidisciplinary teamwork in healthcare settings.
Elevify advantages
Develop skills
- Master challenging discussions using SPIKES protocol, tone control, and body language confidently.
- Explain medical diagnoses clearly with plain language, teach-back methods, and no jargon.
- De-escalate patient emotions swiftly by managing anger, denial, and fears with empathy tools.
- Conduct family meetings effectively to align wishes, address DNR orders, and record decisions.
- Safeguard personal and team wellbeing through debriefs, spotting burnout signs, and seeking support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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