Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel problems, special requests, and urgent incidents, while communicating effectively, reassuring distressed guests, and safeguarding traveller satisfaction alongside revenue protection.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course equips you with essential practical skills to manage disruptions, special requests, and urgent situations confidently. You will learn to investigate viable options, address airline and hotel challenges, negotiate effective resolutions, and maintain precise documentation. Develop robust communication abilities, utilise pre-prepared templates, and provide prompt, dependable assistance to ensure seamless travel experiences.
Elevify advantages
Develop skills
- Airline disruption handling: rebook swiftly, minimise costs, safeguard traveller rights.
- Hotel issue resolution: resolve overbookings, arrange alternatives, restore guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable contingencies.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: empathetic scripts, concise emails, and prepared templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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