Tourism and Leisure Reception Officer Training
Acquire front-desk proficiency for resorts and nature parks. Master guest reception, safety and child protocols, accessibility assistance, complaint resolution, and effective communication to provide exceptional tourism and leisure experiences for all visitors.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This concise, hands-on course develops skills to greet international families confidently, oversee seamless check-ins and check-outs, and manage resort services effectively. Master safety regulations, child-centric procedures, accessibility requirements, clear signage, written materials, and complaint management using professional communication, empathy, and organisation for a dependable, superior guest experience.
Elevify advantages
Develop skills
- Resort operations mastery: manage check-in, services, and schedules efficiently.
- Guest reception skills: greet families, verify bookings, and explain services promptly.
- Accessibility expertise: assist guests with special needs for safe, adapted stays.
- Safety and child care protocols: implement rules, mitigate risks, and safeguard children.
- Complaint handling tactics: defuse situations and provide equitable solutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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