Professional Hotel and Catering Training
Acquire professional hotel and catering expertise to uphold 4-star standards. Master shift planning, guest engagement, complaint resolution, hygiene protocols, and team coordination for seamless service delivery and career advancement in Travel and Tourism. This comprehensive course equips you with practical tools, checklists, SOPs, and KPIs to manage efficient operations, maintain compliance, and achieve consistent guest satisfaction during peak periods.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides practical strategies for managing efficient shifts, upholding 4-star service standards, and ensuring guest satisfaction in hotel and catering environments. Participants will master checklists, standard operating procedures (SOPs), key performance indicators (KPIs), welcome protocols, complaint handling using the APIAF method, coordination with kitchen and events teams, and rigorous hygiene, safety, and quality controls to maintain organised, compliant operations ready for high-demand periods.
Elevify advantages
Develop skills
- Shift planning expertise: create efficient, peak-ready schedules for hotels and restaurants.
- 4-star operational knowledge: implement SOPs, KPIs, and service standards swiftly.
- Guest interaction skills: greet, assist, and reassure guests using professional protocols.
- Complaint management techniques: apply APIAF method to resolve issues and safeguard reviews.
- Hygiene and safety oversight: conduct essential checks to ensure audit compliance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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