Luxury Hotel Receptionist Training
Acquire essential five-star front desk expertise for luxury hotels, covering VIP check-ins, ethical upselling, overbooking resolutions, and impeccable guest interactions. Perfect for travel and tourism professionals seeking to provide outstanding service and advance in hospitality careers. This comprehensive training equips you with practical tools, workflows, scripts, and templates to enhance guest satisfaction and boost revenue from the outset.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Luxury Hotel Receptionist Training equips you with practical tools for delivering refined five-star front desk service right away. Master VIP protocols, check-in procedures, early arrivals, room assignments, and seamless coordination with housekeeping, concierge, and bell teams. Excel in complaint handling, ethical upselling, overbooking strategies, plus ready-to-use scripts, emails, and templates to elevate guest satisfaction and revenue swiftly.
Elevify advantages
Develop skills
- Mastery of luxury front desk operations: provide seamless five-star service from arrival to departure.
- Coordination with PMS and operations: synchronise rooms, housekeeping, concierge, and bell services.
- Upselling and revenue generation: promote ethical upgrades, packages, and bespoke experiences.
- Exceptional guest communication: manage VIPs, complaints, and correspondence effortlessly.
- Overbooking and incident management: implement swift, composed resolutions to retain guests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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