Hotel Receptionist Training
Gain expertise in front desk operations, reservations, billing, and guest interactions to manage overbookings, complaints, and demanding shifts assuredly. Acquire the professional competencies sought by hotel employers globally in travel and tourism.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance front desk proficiency through a practical course on check-in and check-out procedures, reservation management, upgrades, and overbooking resolutions. Master effective guest communication, complaint handling, service recovery, billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS data entry, shift handovers, and collaboration with essential hotel departments.
Elevify advantages
Develop skills
- Master reservations: manage overbookings, upgrades, and walk-ins confidently.
- Excel at front desk: perform check-ins, check-outs, and room assignments professionally.
- Develop billing expertise: handle payments, folios, refunds, and audits precisely.
- Apply service recovery: address complaints, disturbances, and difficult guests swiftly.
- Enhance communication: liaise with teams, record incidents, and oversee peak shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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