Hotel and Cruise Ship Hospitality Course
Master hotel and cruise ship hospitality through international service standards, guest recovery techniques, safety protocols, and cross-cultural communication to manage disruptions, safeguard guests, and provide exceptional five-star experiences in the modern travel and tourism sector.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Hotel and Cruise Ship Hospitality Course equips you with practical tools to handle front office operations, guest interactions, and onboard safety confidently. Discover global service protocols, intercultural engagement, and proficient disruption management, encompassing rebooking, compensation, and sentiment monitoring. Develop expertise in allergy protocols, food and beverage coordination, and precise record-keeping to ensure reliable, superior guest experiences.
Elevify advantages
Develop skills
- Guest recovery strategies: manage disruptions, refunds, and goodwill gestures swiftly.
- Cruise front office skills: oversee check-in, complaints, and multilingual guests.
- Cross-cultural service: adjust language, tone, and behaviour for international travellers.
- Safety and incident response: adhere to maritime regulations, report issues, reassure guests.
- Food allergy handling: record requests, liaise with galley, avoid cross-contact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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