Hotel and Catering Training
Elevate your hotel and catering performance through practical training in guest journey design, F&B operations, service standards, KPIs, and staff coaching—tailored for travel and tourism professionals seeking higher ratings, smoother shifts, and repeat bookings. This course equips you with tools to analyse guest experiences, monitor key metrics, and implement effective improvements for enhanced satisfaction, efficiency, and revenue.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Hotel and Catering Training provides practical tools to enhance service quality rapidly. Master analysing guest journeys, interpreting key KPIs, and identifying complaint root causes. Develop clear SOPs and checklists, establish SMART service standards, and coordinate shifts effectively. Apply real-world training methods, feedback mechanisms, and improvement strategies to confidently increase satisfaction, efficiency, and revenue.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every hotel touchpoint from arrival to checkout.
- Hotel KPI reading: interpret RevPAR, ADR and feedback to boost performance quickly.
- Shift and staffing control: plan rosters, brief teams and manage peak hotel demand.
- Service standards design: build clear SOPs, checklists and SMART goals that work.
- Training plan creation: design quick, targeted hotel and F&B training that sticks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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