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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Hospitality and Tourism Quality Management Course equips you with practical tools to establish clear standards, assess performance, and resolve issues swiftly. You will learn to utilise reviews and surveys as key performance indicators, chart guest journeys, define service levels, manage risks, and conduct audits. Supplied with ready-to-implement SOPs, checklists, and training plans, you can elevate satisfaction, minimise complaints, and maintain operational consistency effectively.

Elevify advantages

Develop skills

  • Develop tourism KPIs by converting reviews and surveys into precise quality metrics.
  • Establish SMART service standards across each stage of the tourist journey.
  • Produce SOPs, checklists, and SLAs to ensure reliable travel quality.
  • Handle complaints efficiently through structured intake, escalation, and resolution processes.
  • Drive ongoing improvement via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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