Hospitality & Tourism Quality Management Course
Acquire expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, mitigate risks, train staff, and transform guest feedback into sustained enhancements throughout the travel and tourism experience.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Hospitality and Tourism Quality Management Course equips you with practical tools to establish clear standards, assess performance, and resolve issues swiftly. You will learn to utilise reviews and surveys as key performance indicators, chart guest journeys, define service levels, manage risks, and conduct audits. Supplied with ready-to-implement SOPs, checklists, and training plans, you can elevate satisfaction, minimise complaints, and maintain operational consistency effectively.
Elevify advantages
Develop skills
- Develop tourism KPIs by converting reviews and surveys into precise quality metrics.
- Establish SMART service standards across each stage of the tourist journey.
- Produce SOPs, checklists, and SLAs to ensure reliable travel quality.
- Handle complaints efficiently through structured intake, escalation, and resolution processes.
- Drive ongoing improvement via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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