Head Waiter Training
Acquire mastery in head waiter competencies for triumph in bars and restaurants. Gain expertise in crisis management, team leadership, guest recovery, and service optimisation strategies to navigate peak pressures, preserve exceptional guest experiences, and ensure fluid operations across all shifts.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This focused, practical Head Waiter Training course develops essential leadership, crisis management, and guest recovery abilities. Participants learn to oversee seamless dining room operations, liaise with kitchen and bar teams, address staff shortages, handle complaints effectively, and sustain team morale. Employ practical scripts, checklists, and templates to enhance service efficiency, safeguard guest satisfaction, and achieve reliable high standards throughout every shift.
Elevify advantages
Develop skills
- Crisis management: address equipment breakdowns and service disruptions promptly.
- Team leadership: conduct briefings, mentor servers, and uphold morale during intense periods.
- Dining room oversight: equilibrate sections, handle reservations, and maximise table turnover.
- Kitchen and bar synchronisation: regulate order pacing, mitigate delays, and uphold guest satisfaction.
- Guest recovery: swiftly resolve grievances, implement compensations, and restore loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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