Telephony Training
Master modern telephony through practical VoIP, SIP, and unified communications design. Gain expertise in selecting platforms, creating numbering plans, modelling call flows, ensuring security, managing rollouts, and troubleshooting to provide reliable, high-quality voice services for your organisation.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Telephony Training offers a practical route to contemporary VoIP and unified communications. Discover how to evaluate platforms, design call flows, establish numbering plans, and align features with actual user requirements. Develop an efficient end-user training programme, organise a seamless rollout, and utilise a targeted troubleshooting guide to swiftly address common problems, ensuring dependable operation of calls, messaging, and voicemail.
Elevify advantages
Develop skills
- Design VoIP/UC solutions: select platforms, map features, secure SIP trunks.
- Build numbering plans: define user groups, extensions, and PSTN porting steps.
- Model UC call flows: presence, softphones, remote workers, queues, and voicemail.
- Lead UC rollout: plan communications, pilot phases, go-live support, and adoption.
- Troubleshoot fast: fix softphone, login, audio, and voicemail-to-email issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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