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Telephony Equipment Monitoring Course

Telephony Equipment Monitoring Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on expertise in switching architecture, critical KPIs, and alarm patterns to swiftly identify and fix voice service problems. Master monitoring tools, systematic troubleshooting, secure remediation and escalation protocols, plus crafting precise incident reports, tickets, and vendor-compatible logs for top-tier voice service reliability.

Elevify advantages

Develop skills

  • Mastery of telephony KPIs: monitor ASR, GoS, MOS, and congestion in real time.
  • Rapid incident response: triage, classify severity, and initiate intelligent escalations.
  • Switching troubleshooting: utilise SS7/SIP traces and KPIs to pinpoint faults swiftly.
  • Monitoring dashboards: configure NMS/EMS displays for trunks, signalling, and CPU status.
  • Precise incident reporting: produce tickets, timelines, and RCA documents trusted by vendors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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