Telephony Equipment Monitoring Course
Gain expertise in monitoring telephony equipment to ensure dependable voice services. Delve into switching architecture, essential KPIs, alarms, and incident management processes to identify faults more rapidly, safeguard SLAs, and maintain seamless operation of carrier-grade telecom networks.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on expertise in switching architecture, critical KPIs, and alarm patterns to swiftly identify and fix voice service problems. Master monitoring tools, systematic troubleshooting, secure remediation and escalation protocols, plus crafting precise incident reports, tickets, and vendor-compatible logs for top-tier voice service reliability.
Elevify advantages
Develop skills
- Mastery of telephony KPIs: monitor ASR, GoS, MOS, and congestion in real time.
- Rapid incident response: triage, classify severity, and initiate intelligent escalations.
- Switching troubleshooting: utilise SS7/SIP traces and KPIs to pinpoint faults swiftly.
- Monitoring dashboards: configure NMS/EMS displays for trunks, signalling, and CPU status.
- Precise incident reporting: produce tickets, timelines, and RCA documents trusted by vendors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course