Network Incident Management Course
Master telecom network outages through the Network Incident Management Course. Gain expertise in detecting, classifying, and resolving incidents, coordinating NOC and field teams, minimising MTTR, and establishing resilient recovery, monitoring, and reporting protocols for carrier-grade networks.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on abilities to categorise outages, evaluate impacts, and confirm incidents rapidly via authentic metrics, logs, and traffic visuals. Master non-intrusive diagnostics, precise escalation and messaging, efficient dashboards, calibrated alerts, and methodical recovery including post-incident oversight to lower MTTR, diminish false positives, and sustain vital services reliably.
Elevify advantages
Develop skills
- Telecom outage triage: swiftly verify, classify, and assess network incidents.
- Read-only root cause analysis: utilise BGP, logs, and graphs to identify failure domains.
- Recovery and rollback: select secure mitigations, confirm fixes, and revert as necessary.
- NOC communication: draft precise tickets, escalations, and customer updates.
- NMS optimisation: refine alarms, dashboards, and KPIs to reduce MTTR in live networks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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