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Network Incident Management Course

Network Incident Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on abilities to categorise outages, evaluate impacts, and confirm incidents rapidly via authentic metrics, logs, and traffic visuals. Master non-intrusive diagnostics, precise escalation and messaging, efficient dashboards, calibrated alerts, and methodical recovery including post-incident oversight to lower MTTR, diminish false positives, and sustain vital services reliably.

Elevify advantages

Develop skills

  • Telecom outage triage: swiftly verify, classify, and assess network incidents.
  • Read-only root cause analysis: utilise BGP, logs, and graphs to identify failure domains.
  • Recovery and rollback: select secure mitigations, confirm fixes, and revert as necessary.
  • NOC communication: draft precise tickets, escalations, and customer updates.
  • NMS optimisation: refine alarms, dashboards, and KPIs to reduce MTTR in live networks.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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