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Air Headset Course

Air Headset Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Air Headset Course provides practical skills to deploy, manage, and troubleshoot modern headsets in complex voice environments. Learn pairing flows for DECT, Bluetooth, softphones, and IP phones, understand codecs and QoS, reduce interference, and follow clear SOPs for faster resolutions. Finish with standardised templates, documentation, and policies that keep calls stable, clear, and consistent at scale.

Elevify advantages

Develop skills

  • Pro headset pairing: Master DECT and Bluetooth setup in real-world offices.
  • VoIP codec tuning: Choose G.711, Opus, G.729 for clear calls and low bandwidth.
  • QoS and RF optimisation: Prioritise voice and reduce Wi-Fi, DECT, Bluetooth noise.
  • Fast call-quality troubleshooting: Fix echo, one-way, or no audio in minutes.
  • Standardised deployments: Apply firmware, templates, and SOPs for 150-agent sites.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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