Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering diagnostics, repairs, and professional practices to handle tickets efficiently.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides you with a clear, repeatable process to resolve issues more quickly and with confidence. Learn structured troubleshooting, LAN and VoIP diagnostics, Windows file sharing and permissions, laptop hardware and performance checks, and Windows 10/11 system tools. Develop strong communication, documentation, and escalation skills so every ticket is handled accurately, efficiently, and professionally.
Elevify advantages
Develop skills
- Structured troubleshooting: apply fast, repeatable diagnostic frameworks.
- Network and VoIP fixes: resolve LAN, Wi-Fi, DNS, and call quality issues.
- Windows access repair: diagnose NTFS, shares, and authentication failures.
- Laptop performance tuning: solve driver, thermal, and storage-related slowdowns.
- Pro IT documentation: write clear tickets, evidence, and escalation notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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