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Sphinx course

Sphinx course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Sphinx Course teaches you to design effective customer surveys, prepare and import clean data, and construct reliable satisfaction and NPS metrics. You will analyse segments, open-text feedback, and key drivers, then convert insights into clear recommendations, executive summaries, dashboards, and reports ready for managers, enabling confident data-driven decisions and ongoing experience enhancements.

Elevify advantages

Develop skills

  • Text analytics in Sphinx: code themes quickly and quantify customer feedback.
  • Survey data preparation: clean, recode, and import CX datasets into Sphinx efficiently.
  • NPS and satisfaction metrics: compute, validate, and interpret CX scores.
  • CX survey design: create clear, unbiased questionnaires that capture the customer journey.
  • Insight reporting: transform Sphinx outputs into concise, manager-ready CX narratives.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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