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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in the evaluation
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain expertise in Jira Service Management Cloud through this practical course. Learn to set up service projects, create user-friendly request types and portals, implement SLAs and automation, develop queues for support teams, configure approvals, workflows, dashboards, reports, and strategies for knowledge management, communication, and transitioning from email to portal support.

Elevify advantages

Develop skills

  • Configure JSM projects swiftly using ITSM templates, roles, SSO, and licensing.
  • Design intuitive request portals with effective request types, forms, and user experience.
  • Master SLAs, priorities, and scalable automation rules.
  • Engineer workflows including approvals, incident management, and secure transitions.
  • Build dashboards, KPIs, reports, CSAT metrics, and executive views.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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