IT troubleshooting training
Acquire essential IT troubleshooting skills: resolve email delivery failures, accelerate slow Windows laptops, fix chat and application disruptions, and reinstate shared drive access via a proven, structured methodology employed by contemporary IT support professionals. This course equips you with hands-on techniques to handle common incidents swiftly and reliably.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through this practical course. Learn to identify causes of missing emails, resolve mailbox and gateway faults, and implement SPF, DKIM, and DMARC fundamentals. Address sluggish laptops with Windows diagnostic tools, enhance performance, and execute secure fixes. Solve chat, cloud application, and shared drive issues using systematic processes, effective communication, and proactive measures to minimise repeat problems.
Elevify advantages
Develop skills
- Email delivery diagnosis: swiftly identify, examine, and correct absent messages.
- Windows laptop optimisation: employ integrated tools to remedy performance lags rapidly.
- Cloud application reliability: detect and fix chat and video call interruptions promptly.
- Network drive restoration: reinstate shared file access, permissions, and mappings.
- Systematic troubleshooting: utilise a structured, repeatable process for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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