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IT support technician training

IT support technician training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

IT Support Technician Training equips you with practical, job-ready skills to resolve real user issues swiftly. Master structured ticket triage, SLAs, and escalation procedures, gain expertise in Windows accounts, Active Directory, and identity management, and troubleshoot Wi-Fi, printers, and collaboration tools using proven diagnostic methods. Develop confident communication, clear documentation, and professional remote support practices in this focused, high-quality course.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve intermittent connectivity using essential CLI tools.
  • Printer and print server repair: Quickly fix queues, spooler errors, and driver issues.
  • Windows and AD account recovery: Diagnose logins, locks, and domain joins.
  • Account provisioning and file access: Onboard users and secure shares efficiently.
  • Help desk communication mastery: Manage tickets, SLAs, and challenging users professionally.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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