IT support technician training
Gain mastery in real-world IT support: resolve Wi-Fi and network problems, fix printer and USB issues, troubleshoot audio-visual and account difficulties, and manage tickets using professional help desk communication and SLA expertise to advance your IT support career.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
IT Support Technician Training equips you with practical, job-ready skills to resolve real user issues swiftly. Master structured ticket triage, SLAs, and escalation procedures, gain expertise in Windows accounts, Active Directory, and identity management, and troubleshoot Wi-Fi, printers, and collaboration tools using proven diagnostic methods. Develop confident communication, clear documentation, and professional remote support practices in this focused, high-quality course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve intermittent connectivity using essential CLI tools.
- Printer and print server repair: Quickly fix queues, spooler errors, and driver issues.
- Windows and AD account recovery: Diagnose logins, locks, and domain joins.
- Account provisioning and file access: Onboard users and secure shares efficiently.
- Help desk communication mastery: Manage tickets, SLAs, and challenging users professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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