IT Support Specialist Course
This course equips learners with essential IT support skills, focusing on troubleshooting, ticket management, and knowledge base development to enhance organizational efficiency and user satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course provides you with practical, job-ready skills to handle tickets with confidence, improve communication, and document every step clearly. Learn to diagnose Windows performance issues, fix email and Microsoft 365 connectivity, manage access to shared resources, and build preventive guides and knowledge bases that reduce recurring problems and boost user satisfaction across your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: craft clear guides, KB articles, and microlearning assets.
- Troubleshoot Windows laptops quickly: diagnose performance, storage, and network issues.
- Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyse permissions, access errors, and client issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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