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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course provides you with practical skills to design a clear service catalogue, define SLAs, and structure incident, request, and change workflows that actually work. Learn how to set SMART goals, track KPIs like MTTR and change success rate, build effective dashboards, and run monthly reviews so you can reduce recurring issues, improve customer experience, and support reliable, scalable services.

Elevify advantages

Develop skills

  • ITSM foundations for SaaS: set SMART goals and align services to business value.
  • Incident and request workflows: design, route, and measure for fast SaaS support.
  • Change and release control: manage risk with approvals, testing, and rollback plans.
  • Service catalogue design: define SaaS services, SLAs, tiers, and clear service boundaries.
  • ITSM reporting and governance: build dashboards, KPIs, roles, and CMDB basics.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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