ServiceNow Administration Course
This course equips you with essential skills to administer ServiceNow's Incident Management module, focusing on form design, SLA configuration, automation, and reporting for efficient IT service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The ServiceNow Administration Course provides you with practical skills to configure Incident Management for real-world use. Learn to design efficient forms, apply UI policies, and control fields for better data quality. Configure SLAs, escalations, and automated routing, then build clear reports and dashboards that improve visibility, speed up resolution, and support data-driven decisions in your organisation.
Elevify advantages
Develop skills
- Design optimised Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets fast.
- Automate routing: build smart assignment rules with Flow Designer and Business Rules.
- Customise forms safely: add fields, UI Policies, and client logic with best practices.
- Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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