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ServiceNow Administration Course

ServiceNow Administration Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The ServiceNow Administration Course provides you with practical skills to configure Incident Management for real-world use. Learn to design efficient forms, apply UI policies, and control fields for better data quality. Configure SLAs, escalations, and automated routing, then build clear reports and dashboards that improve visibility, speed up resolution, and support data-driven decisions in your organisation.

Elevify advantages

Develop skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets fast.
  • Automate routing: build smart assignment rules with Flow Designer and Business Rules.
  • Customise forms safely: add fields, UI Policies, and client logic with best practices.
  • Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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