Machine Learning and Deep Learning Course
5/5
This course equips learners with practical skills to build and deploy AI for support ticket automation, covering problem formulation, data handling, model development, evaluation, and production integration with a focus on safety and optimization.

5.0 in the evaluation
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Machine Learning and Deep Learning Course provides a swift, practical route to developing dependable support ticket AI. Learn to formulate problems, create high-quality datasets, and process text using contemporary embeddings. Gain expertise in classification and answer suggestion models, evaluation metrics, A/B testing, and optimisation. Lastly, integrate, monitor, and enhance systems with robust safety, privacy, and risk controls.
Elevify advantages
Develop skills
- ML problem framing: turn messy support goals into clear ML tasks fast.
- Data pipelines: design, clean, label, and split real support ticket data.
- Text modelling: build robust classifiers with CNN, RNN, and Transformers.
- Answer generation: craft safe, tuned retrieval-plus-generation workflows.
- MLOps for support: deploy, monitor, and improve ticket AI in production.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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