Aided Course
This course teaches how to optimize IT support workflows through automation, playbooks, metrics, and AI tools to enhance efficiency, security, and user satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Aided Course shows you how to assess current support workflows, cut repeat requests, and design efficient, automated ticket handling from intake to closure. You will build practical playbooks for password resets and VPN issues, use metrics and dashboards to track performance, and apply scripts, templates, and AI tools to reduce manual work while improving reliability, security, and user satisfaction every day.
Elevify advantages
Develop skills
- Map IT support workflows: quickly spot bottlenecks, gaps, and automation wins.
- Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
- Design automated ticket flows: smart intake, triage, routing, and closure.
- Create scripts and templates: cut repeat work with safe, tested automations.
- Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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