AI Automation Course
Master AI automation for customer email-to-CRM workflows. Design AI agents, integrate RPA tools, reduce manual effort, shorten handling times, and enhance data accuracy through robust monitoring, governance, and human-in-the-loop safeguards. This course equips you to build efficient, compliant systems that deliver measurable business value.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This AI Automation Course teaches you to map manual email-to-ticket workflows, identify bottlenecks, and prioritise automation for optimal results. You will create resilient AI and RPA flows, establish data models, and implement human oversight. Gain expertise in tool selection, security management, performance monitoring, and KPI tracking to ensure your customer support automation remains precise, compliant, and straightforward to maintain.
Elevify advantages
Develop skills
- Design AI-RPA workflows: map email-to-CRM processes with clear human handoffs.
- Build robust prompts: craft, validate, and monitor LLM agents for ticket automation.
- Integrate tools swiftly: connect LLMs, RPA, and CRMs using secure APIs and logging.
- Operationalise securely: track KPIs, manage risks, and govern AI automations.
- Analyse processes: quantify pain points and define high-ROI automation scope.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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