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Support Training

Support Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools for managing sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, effective referrals, and follow-up procedures, all while safeguarding your wellbeing through self-care practices, supervision, and continuous professional development in a concise, impactful format.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Crisis de-escalation online: soothe intense emotions and recognise escalation points.
  • Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
  • Rapid referral skills: connect users to crisis, housing, and mental health services.
  • Resilience for helpers: address vicarious trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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