Support Training
Support Training provides social workers with essential tools for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, and making effective referrals. Participants learn to craft clear, compassionate messages that prioritise safety, privacy, and personal wellbeing in demanding online environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools for managing sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, effective referrals, and follow-up procedures, all while safeguarding your wellbeing through self-care practices, supervision, and continuous professional development in a concise, impactful format.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Crisis de-escalation online: soothe intense emotions and recognise escalation points.
- Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
- Rapid referral skills: connect users to crisis, housing, and mental health services.
- Resilience for helpers: address vicarious trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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